FAQ
FAQ – Frequently Asked Questions – VOHRAN
Q: What if my question isn't listed here?
If your question isn’t answered below, feel free to contact our support team at support@vohran.com. We’ll be happy to assist you!
Q: What is the average delivery time?
After dispatch, the average delivery time is 7 to 10 business days, depending on your location. Please note that during periods of high demand, minor delays may occur.
Q: Is there a processing time for orders?
Yes. Order processing typically takes 1 to 3 business days. If you haven’t received your tracking number within that timeframe, don’t worry — it’s on the way!
Q: Do the products come with a warranty?
Absolutely! We offer a 30-day warranty covering any issues or accidents with your order during the first 30 days after purchase.
Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other secure payment options.
Q: Do you ship worldwide?
Yes! We offer international shipping to most countries around the world.
Q: How do I find my tracking number?
Once your order is shipped, you’ll receive a confirmation email with your tracking number. Please check both your inbox and your spam folder.
Q: How can I track my order?
You can track your order by clicking here and entering your tracking number. If you need help, don’t hesitate to contact us.
Q: What if my item arrives damaged?
Please contact us right away! If your order arrives damaged, our support team will resolve the issue as quickly as possible.
Q: I entered the wrong address. What should I do?
If you think you’ve entered an incorrect or outdated address, please contact us immediately at support@vohran.com so we can try to update it before your order is shipped.