Refund Policy

Refund Policy – Vohran

At Vohran, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition that you received it: unused, with tags, and in its original packaging.

  • A receipt or proof of purchase is also required.

To start a return, please contact us at support@vohran.com.
Once your return is approved, we will provide the return address along with a return shipping label and instructions on how and where to send your package.

Important: Items sent back without prior authorization will not be accepted.

If you have any questions about returns, feel free to contact us at support@vohran.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate and correct the issue promptly.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g. food, flowers, plants)

  • Customized or made-to-order items

  • Personal care items (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the desired item.

14-Day Cooling-Off Period for EU Customers

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be in the same condition as received — unused, with tags, and in its original packaging — and must be accompanied by a receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and inform you if the refund is approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please remember that it can take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@vohran.com.